The Account Manager maintains deep customer relationships to drive account revenue retention and growth. By collaborating with internal partners, Account Managers deliver outstanding service and valuable solutions to customer challenges. The position will handle a defined book of business aligned by customer segment within a geography and will be accountable for the commercial close of all deals. You will also open-up larger solution opportunities and introduce Solution and Proposition Sales colleagues.
Role Responsibilities:
Demonstrate deep understanding of the customer decision maker's strategies, priorities and needs
Maintain solid understanding of business propositions to initiate conversations and raise interest
Build and embed a long-term trusted advisor relationship within their accounts
Drive growth by growing company footprint within their accounts
Coordinate activities amongst other SAM partners, including Sales Specialists and Customer Success Managers, to drive the revenue growth of the book of business
Focus on maintaining overall customer engagement and growing and retaining managed net revenue
Be responsible for all commercial activities within accounts, being responsible for the end to end customer relationship
Drive efficiency in account administration (especially for lower value and growth potential accounts)
Govern internal and external customers and maintain networks to negotiate and close deals
Accountable and responsible for simple order taking
Emerging & Growth Model:
Account Manager for Growth accounts will handle a defined book on a proactive basis
Account Manager for Emerging may handle a book of accounts on a proactive basis (the focus might be more on retention compared to Growth AMs, but there will still be expectation of sales in the emerging portfolio).
All Account Managers in Emerging and Growth are responsible for revenue retention, sales, and administration of their accounts
Qualifications and Experience Required:
Strong understanding of customers and their business model and workflows
Proven experience within the customer segment
Strong product knowledge
Relationship building skills
Selling skills (identity, develop and articulate a sophisticated proposition/consultative selling)
Strong negotiation skills
Strong interpersonal skills, ability to develop and implement a sales plan, ability to use a variety of technology with a high level of proficiency
Problem solving ability to understand, communicate, structure and solve client needs
Presentation and communication skills: ability to deliver presentations and communicate at all levels within an organization
Ability to collaborate with account team
University/college degree may be required, equivalent experience may be considered depending on position/department
Advanced degree may be preferred
Significant work experience in applicable industry and knowledge of customer workflow required
Shown competencies in account management, sales or marketing experience in a customer facing environment required
Customer relationship management required throughout all levels within an organization
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.
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