I. Primary Purpose Of Of The Position
- Take inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure theyre receiving services that are within their budget and meeting their needs
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Generate progress reports to give to clients and higher-ups within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Working towards monthly, quarterly, or annual targets.
Ii. Duties And Responsibilities
- Act as the main point of contact in all matters relating to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
Iii. Skills And Qualifications
- Internship or professional experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Good attention to detail and organizational skills
- Perform other tasks that may be assigned from time to time.
- Trustworthy and honest for the given task.
IV PREFFARED QUALIFICATION
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback
- Proficiency with common customer success and customer relationship management software, such as Gain sight and Salesforce
- Bidding Experience
- 4 years graduates of BS in marketing or Entrepreneurship
