Account Manager

BettingJobs is working with a B2B slot provider who are looking to add an Account Manager to their team in the Philippines.

Objectives of this role

Serve as the main point of contact in all matters related to client concerns and needs

Build and strengthen client relationships to achieve long-term partnerships

Maintain accurate client records, keeping track of any contract updates and renewals

Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met

Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients

Responsibilities

Handle inquiries and requests from customers and address their needs

Stay on top of accounts, making sure they receive services that are within their budget and meet their needs

Meet regularly with other team members to discuss progress and find new ways to improve business

Generate progress reports for clients and senior leaders within the organization

Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Required skills and qualifications

3 years experience in a sales or customer service role, preferably in iGaming

Ability to multitask and juggle several responsibilities simultaneously

Fluent Chinese and English (Speaking and Writing)

Strong written and verbal communication skills

Excellent organisational skills and attention to detail

Proficient in English language both written and spoken