Company Overview:
Dashboard Insights is a leading provider of advanced dashboard solutions that empower businesses to harness their data effectively. We focus on delivering actionable insights through innovative analytics, ensuring our clients can make informed decisions and achieve their strategic goals. At Dashboard Insights, we prioritize client satisfaction and are committed to fostering long-term relationships that drive success.
Role Summary:
As an Account Executive, you will serve as the primary point of contact between Dashboard Insights and our clients. You will analyze operational frameworks, deliver projects, and provide training to ensure the successful implementation of our dashboard solutions. This role requires a proactive approach to client engagement, with a focus on relationship building, problem-solving, and continuous improvement.
Key Responsibilities:
- Act as the primary liaison between Dashboard Insights and clients, ensuring clear communication and understanding of client needs
- Analyze clients operational frameworks and metrics to effectively identify and address their needs
- Deliver projects and facilitate implementation training to ensure successful rollout of dashboards to client teams
- Establish and nurture strong relationships, providing post-sales support to ensure client satisfaction and retention
- Create support content to help clients understand their dashboards and the value they add to their business
- Consistently monitor and assess product usage to enhance client experience
- Anticipate client needs and proactively offer solutions and recommendations
- Address client concerns, complaints, or issues promptly and effectively
- Implement measures to reduce the recurrence of issues
- Conduct assessments and analyses to identify challenges and growth opportunities within existing accounts
- Gather feedback from clients to continuously improve products, services, and the overall client experience
- Keep internal teams informed about client needs and expectations
- Collaborate with the sales team to pursue new business opportunities within existing accounts
- Identify opportunities for upselling or cross-selling additional products or services
- Stay updated on industry trends, competitors, and emerging technologies related to dashboards and analytics
- Provide feedback to the product development team to enhance offerings based on client and market demands
Required Qualifications:
- A minimum of 2 years of experience as an Account Executive in the B2B industry
- Proven experience in B2B technology sales, account management, or business consulting, with a track record of meeting or exceeding sales targets
- Strong analytical and problem-solving skills, capable of understanding and addressing complex client needs
- Excellent interpersonal skills and a personable demeanor suitable for the global market
Our Employee Perks and Benefits:
- Permanent work-from-home
- 13th-month pay bonus
- Equipment provided
- HMO with dental and life insurance
- 18 vacation leaves
- 6 sick leaves
- Birthday leave (including a birthday cake!)
- Tenure incentives
- Quarterly perks
- Free meal on the 1st Friday of each month
Powered by JazzHR
CXM4eyWi4t
