Account Coordinator (B2B) | BPO, US Client | On-site, Alabang

The Role

We are looking for a Account Coordinator that will support our US-based client by way of sourcing technicians, negotiating contracts, and maintaining lasting business-to-business relationships with trade vendors for a maintenance and facilities management-oriented business.

• Additional Details

Salary Range: PHP 30,000 - 35,000 Total package

• This role is an onsite role at our Alabang location

Work schedule: Fixed Mondays to Fridays from 9 PM to 6 AM Manila Time

• Main Duties and Responsibilities

Sourcing, recruiting, and vetting vendors and technicians across industries particularly in HVAC, electrical contracting, plumbing, and other similar trades

• Conducting phone calls throughout the day, such as cold calls, assessing compliance, and vendor interviewing

Managing the flow of potential technicians through the onboarding process

• Maintaining relationships and favorable contracts with current and potential vendors

Handling incoming vendor calls, inquiries, and emails

• Managing the on-boarding process by obtaining the appropriate insurance, contracts, and other related paperwork to ensure the vendor meets the required compliance standards

Negotiating subcontractor agreements and pricing

• Taking ownership and managing subcontractor relationships

Ensuring subcontractor compliance to agreed terms and conditions, company policies, and standards on a continuous basis

• Facilitating regular communication with subcontractors to ensure that key performance indicators are achieved and maintained

Resolving subcontractor account disputes

• Essential Qualifications

Proven voice and non-voice BPO customer service experience

• Superior English communication skills to collaborate with both an on and offshore team

A strong ability to coordinate multiple projects with the ability to meet deadlines and ensure effective communication across all team members

• Outstanding email correspondence and phone etiquette with the ability to engage stakeholders, and team members without a script

• Desirable Qualifications

A flexible and personable attitude with the ability to confidently manage deals in a business-to-business setting

• The ability to exercise flexibility, initiative, and good judgment

Relevant experience in vendor/contractor relations is a plus but not required

• Prior exposure to different CRM platforms is a plus but not required

• Where will you be working

Civicom's main office is located on the 7th floor of the Unioil building in Madrigal Business Park, Alabang, Muntinlupa City. Situated 10 minutes walking distance away from lifestyle centers such as Alabang Town Center and Molito's park-like green space, we are also conveniently close to public transportation at the intersection of Daang Hari Avenue and Zapote Avenue.

• If you're the person we've been looking for, you can expect:

To create and be part of something truly remarkable

• Full-time employment with the opportunity of regularization in as short as 3 months

A competitive salary package based on your talent and experience

• A company-sponsored Health Maintenance coverage for your needs on Day 1

Quarterly Performance Bonuses

• Perfect Attendance Bonus

10 accrued Sick Leave credits in a year, commutable to cash

• 10 Vacation Leave credits in a year, among others

Promising career growth and learning opportunities

• The opportunity to collaborate with the other teams and business units in the company including our global business leaders

Having a hand in our mission to uplift those who live in extreme poverty simply by being part of our team of Really Good People

• About Civicom

Civicom has been a pioneer in the advances in telecommunication that changed the way companies do business globally, our solutions help overcome the barriers to time and location. For over 20 years, our collaborative tools have made it easier for new companies to compete with older incumbents, and large, complex companies by using technology to work smarter and streamline operations. From the beginning, we wanted not just to create a company, but to create something remarkable.

In Civicom, we pride ourselves as a company that would create value for others, a sense of purpose for its employees, and give 10% to charity and we seek to do it exceptionally well.

Job Types: Full-time, Permanent

Pay: Php30,

• 00 - Php35,000.00 per month
  
  Benefits:
• Gym membership

Health insurance

• On-site parking

Opportunities for promotion

• Promotion to permanent employee

Schedule:

• 8 hour shift

Fixed shift

• Monday to Friday

Night shift
Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Quarterly bonus

Ability to commute/relocate:

• Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• BPO: 2 years (Preferred)

Business to Business relations: 2 years (Preferred)
* Account Coordinator: 1 year (Preferred)