Job Description- Take on a leadership role by formulating and executing strategic plans in line with company objectives
Set and ensure the reach of relevant team KPIs to help maintain excellent performance- Develop and execute data-driven strategies for high-quality after sales support
Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
- Address inquiries, concerns, and tech issues related to the POS system, hardware, and more
Prioritize both speed and quality of responses while aiming for effective resolutions- Handle phone calls when necessary to ensure comprehensive client support
Act as a liaison between clients and our internal teams, effectively conveying client needs
- Collaborate with cross-functional teams to address and resolve client concerns
Continuously improve template messages for efficiency and consistency- Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options
Utilize client feedback to suggest improvements to our products and services
- Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs
Disseminate product updates and important information in client group chats- Assist in onboarding potential new accounts referred by existing clients or related contacts
Identify upselling opportunities and contribute to customer expansion efforts
2-3 years of leadership experience in business, communications, customer support, or a related field
- Experience in strong written and verbal communication skills
Comfortable using live chat platforms and phone calls to engage with clients- Detail-oriented with a commitment to providing top-notch client experiences
Ability to manage multiple client interactions simultaneously
- Problem-solving skills and the ability to address client concerns effectively
Proficient in using technology tools and software- Enthusiasm for working in a dynamic and fast-paced startup environment
High degree of patience, empathy, and warmth
- Adaptable and able to learn systems and processes quickly
Initiative-driven with a sincere passion for helping MSMEs
Salary is negotiable
Job Type: Full-time
Pay: Php40,
- 00 - Php60,000.00 per month
Benefits: - Additional leave
Company Christmas gift Health insurance
- Opportunities for promotion
Paid training Promotion to permanent employee
Schedule:
Supplemental pay types:
* Bonus pay
Application Deadline: 04/30/2024
