Position : Virtual Assistant 2
Working Hours : EST Working Hours (Ideally someone who can work in US working hours and the weekends)
Holidays : TBD
Salary range : 900-1200 USD/month
- SPECIFIC DUTIES AND RESPONSIBILITIES
Answering support tickets and IG messages in HelpScout,
- Sending contracts and payment links to new clients
Following up with clients- Sending onboarding emails
Responding to emails
Admin tasks- Customer support through email
Onboarding calls on Zoom
- Reconfiguring client payment plans in Stripe
Reaching out to high end clients with support over phone and email.
Requirements- Minimum 5 years of experience as a Virtual Assistant and Customer Service Support
Exceptional proficiency in spoken and written English
- Demonstrated expertise in customer support, especially within high-end or luxury brands, exceeding standards set by industries like real estate or insurance, such as high-end consumer goods, coaching, live events, etc.
Proficient in Instagram, Docusign, and Helpscout- Familiarity with Active Campaign (preferred)
Experience in the coaching industry (preferred)
- Strong attention to detail
Job Type: Full-time
Pay: Php50,
- 00 - Php65,000.00 per month
Benefits: - Work from home
Schedule:
Application Question(s):
- Do you have at least 5 years of experience as a VA
Do you have both VA and CSR experience- Are you proficient in Helpscout
Do you have experience in working with a client in the coaching industry
* Do you have an experience in Active Campaign
