Key DimensionsFinancial Delegation
The position has no set financial delegation.The Value Manager must approve all financial expenditure.
Key Internal Relationship
The VAST Member:
- Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance.
Interacts with VAST to share knowledge and contribute to continual improvement of the team.- Interacts and builds a high level of rapport with Valuers and VAST Manager for Operations to achieve our vision and strategic goals.
Key External Relationship- Liaises with clients regarding documentation or file clarification, scheduling of appointments and payment of private valuations.
Contacts external parties as directed by clients to make appointments for Valuers.
- EMPLOYING THE BEST PEOPLE
Prepare quotes and proposals that are below the threshold for Pursuits- Monitor tender notifications, advise appropriate stakeholders of opportunities, (Includes ownership of shared mailbox: [Confidential Information] )
Manage portal subscriptions, notification preferences, passwords Manage CV's for all Resi staff (store centrally on SharePoint, update as required, arrange JLL CV's for new starters)
- Manage Service Agreements, Contracts and extensions (save centrally, maintain/update master list)
Update tender planner to stay abreast of contract expiry/renewal dates and future opportunities- Ongoing management of Resi Bid Site to be used as:
- A repository for quotes/proposals that
are not managed by Pursuits (including
update of tracker)
- An archive for previous bids- Create and/or format documents and presentations for Execs and State Managers
- PROVIDING SUPERIOR CLIENT SERVICE
Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.- Appropriately and correctly uses all internal systems, processes and policies.
All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements.
- At all times ensures a client first attitude is displayed when undertaking the role, including provision of high quality service to internal and external client
Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.- Phone contact person to arrange and confirm booking of the valuation appointment as required
Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle.
- DEVELOPMENT AND INNOVATION
Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
- Conduct all activities in accordance with the Company's Quality management system.
- Key Performance Indicators
Knowledge
- Demonstrated knowledge of office work processes and experience in following these.
Knowledge of professional standards and expectations in an office environment.
- Practical knowledge of customer service standards and experience in a service driven environment.
Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.
Skills- Demonstrated time management skills, with proven ability to deliver results within deadline.
Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.
- High computer literacy skills,
Abilities
- Ability to manage own time and workflow effectively to meet/exceed turn around times and deadlines.
Ability to deal with challenging KPIs and factors outside own control.- Ability to work within a busy open plan office environment, and continue to focus on work despite interruptions.
Ability to work with attention to detail and high degree of accuracy
- Ability to respond to urgent requests in a calm and professional manner.
Ability to work with Head of Residential / and/or Scheduling Team Leader to improve efficiency of individual and team work processes and approaches.
Minimum 3 years experience in a Valuer Administration Role or similar experience within the valuation/property industry
- Key Performance Indicators
Particular Queue are actioned within 2 hours of receipt- All valuation files are updated daily on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required.
Monitor client systems and provide meaningful communication on valuation requests.
- All daily work received, has been processed with relevant updates.
Feedback from your assigned Head of Residential, and the wider Valuations Advisory team is positive.
- Feedback from Valuers, other staff within our department and the greater JLL community is positive.
Demonstrate forethought to provide assistance to others during quieter workflow periods.
All valuation jobs are booked in with in the JLL preferred booking timeframes- All valuation jobs are charged the correct fee as per the current client fee schedules or as quoted.
All valuation jobs have the correct service type requested within the online platforms
- Work with State Managers to ensure all valuation jobs are assigned to the Valuer with the correct qualifications, location and/or skills.
Work allocated to a valuer is fully completed and meets internal requirement as well external industry standards- All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements- Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.
- Qualifications and Skills
Tertiary qualifications in valuation or a property related discipline.- Intermediate skills in MS Outlook, MS Windows and Internet.
Intermediate to advanced skills in RP Data, GlobalX, Valuation Exchange/ Valocity and TOTOM.
Job Type: Full-time
Pay: Php30,
- 00 - Php35,000.00 per month
Schedule: - 8 hour shift
Shift system
Application Question(s):- How much is your expected salary
Experience:- Executive Assistant: 1 year (Required)
Language:
English (Required)
